Refund Policy

In general, we are relaxed and easy-going. So if you need to cancel and we can get the dates booked again by someone else, We will help you and utilize those funds to help compensate any remaining refund. But remember, if you booked in advance and it is closer to the original date of your reservation, we will most likely need to reduce the prices to get the dates booked on shorter notice. Due to the highly touristic nature of the location, we are typically booked months in advance. 

Vacation Rental Refunds

• To receive a full refund including taxes, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
• If guests cancel 14 or more days before check-in but not within 48 hours of booking, they’ll receive 50% refund including full taxes.
• If guests cancel between 7 and 14 days before check-in, they’ll receive 50% refund including full taxes.
• If guests cancel after that, they’ll receive a refund of pro-rated taxes.
• If the guest cancels at any time, 100% of the security deposit is refunded.
• After a reservation, refundable security deposit returned 48 hours after check-out if everything is ok after inspection. If there are any issues it will be documented.

Activity & Service Refunds

We coordinate your activity or service as a courtesy with a third-party vendor. It’s up to them to regulate the cancellation policy for that particular activity. The 100% deposit to book is non-refundable.

Extenuating Circumstances Policy

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations for both accommodations and Experiences.

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration.

What events are covered
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.