Refund Policy

Vacation Rental Refunds

In general, we are relaxed and easy-going. So if you need to cancel and we can get the dates booked again by someone else, We will help you and utilize those funds to help compensate any remaining refund. But remember, if you booked in advance and it is closer to the original date of your reservation, we will most likely need to reduce the prices to get the dates booked on shorter notice. Due to the highly touristic nature of the location, we are typically booked months in advance.

• 48 Hour Grace Period Guests may cancel within 48 hours of booking for a full refund, provided the reservation was made at least 30 days before check in.
• Cancellations 30 Days or More Before Check In (After 48 Hour Grace Period)
  If a guest cancels at least 30 days before check in, but after the 48 hour grace period, they will receive a 50 percent refund of the total amount paid, including all taxes. The remaining 50 percent of all nights will be retained.
• Cancellations Less Than 30 Days Before Check In
  If a guest cancels less than 30 days before check in, but after the 48 hour grace period, they will receive a refund of prorated taxes only. One hundred percent of all nights will be retained.
• Security Deposit
  If a guest cancels at any time, 100 percent of the security deposit will be refunded. After check out, the refundable security deposit will be returned within 48 hours, provided there are no damages or issues. Any issues will be documented.

Activity & Service Refunds

We coordinate your activity or service as a courtesy with a third-party vendor. It’s up to them to regulate the cancellation policy for that particular activity. The 100% deposit to book is non-refundable.

Extenuating Circumstances Policy

This Extenuating Circumstances Policy explains how cancellations are handled when unforeseen events beyond your control arise after booking and make it impracticable or illegal to complete your reservation. This Policy applies to reservations for both accommodations and Experiences.

When this Policy allows for cancellation, it controls and takes precedence over the reservation’s cancellation policy. Guests that are impacted by an event covered by this Policy can cancel their reservation and receive, depending on the circumstances, a cash refund, travel credit, and/or other consideration.

What events are covered
This Policy uses the term “Event” to refer to the following situations that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation.

Changes to government travel requirements. Unexpected changes to visa or passport requirements imposed by a governmental agency that prevent travel to the destination. This doesn’t include lost or expired travel documents or other personal circumstances relating to a guest’s authorization to travel.

Declared emergencies and epidemics. Government declared local or national emergencies, epidemics, pandemics, and public health emergencies. This does not include diseases that are endemic or commonly associated with an area—for example, malaria in Thailand or dengue fever in Hawaii.

Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit traveling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.

Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.

Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida.

What is not covered
Everything else. This Policy only allows for cancellations for the Events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations for include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions unrelated to a covered Event like road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.