This Privacy Policy governs the manner in which Playa del Carmen Vacation collects, uses, maintains and discloses information collected from users (each, a “User”) of the PlayaDelCarmenVacation.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Playa del Carmen Vacation.
Personal identification information
We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Changes to this privacy policy
Playa del Carmen Vacation has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Cancellation Policy
In general, we are relaxed and easy-going. So if you need to cancel and we can get the dates booked again by someone else, We will help you and utilize those funds to help compensate any remaining refund. But remember, if you booked in advance and it is closer to the original date of your reservation, we will most likely need to reduce the prices to get the dates booked on shorter notice. Due to the highly touristic nature of the location, we are typically booked months in advance.
Vacation Rental Refunds
- To receive a full refund including taxes, guests must cancel within 48 hours of booking, and the cancellation must occur at least 14 days before check-in
- If guests cancel 14 or more days before check-in but not within 48 hours of booking, they’ll receive 50% refund including full taxes.
- If guests cancel between 7 and 14 days before check-in, they’ll receive 50% refund including full taxes.
- If guests cancel after that, they’ll receive a refund of pro-rated taxes.
- If the guest cancels at any time, 100% of the security deposit is refunded.
- After a reservation, refundable security deposit returned 48 hours after check-out if everything is ok after inspection. If there are any issues it will be documented.
Activity & Service Refunds
We coordinate your activity or service as a courtesy with a third-party vendor. It’s up to them to regulate the cancellation policy for that particular activity. The 100% deposit to book is non-refundable.
Refund Policy
Please refer to the Refund Policy Page
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Updated: August 25, 2025